Customer Service Representative

Position Overview

Join our dynamic team at Arthur J. Gallagher as a Bilingual Customer Care Advisor, where you will play a crucial role in our fast‑paced claims department. You will handle claims inquiries, resolve customer concerns, and answer questions without the need for a license. Your primary responsibilities include providing updates on claim statuses and efficiently directing calls to the appropriate claim staff. If you are passionate about delivering exceptional customer service and thrive in a vibrant work environment, we invite you to apply and become part of our global family.

Responsibilities

• Demonstrate outstanding listening skills while exhibiting excellent customer service, patience, and empathy to promote the company reputation of integrity.
• Answer incoming phone inquiries from clients, claimants and medical providers about claims information.
• Forward calls as needed to Resolution Managers and claims staf...