Customer Services Representative

Location: Shipley, West Yorkshire

Salary: Up to £30k DOE

Working Hours: Mon-Fri, 8am-6pm, 37.5hrs

We are seeking an experienced Customer Services Representative to join our Operations Team. This role is ideal for someone who thrives in a fast‑paced environment and is committed to delivering excellent customer service from first contact to resolution.

About the Role

You will handle a wide range of customer enquiries across phone, email, webchat, and social media. The role involves taking full ownership of queries, supporting customers with digital tools, managing workloads to meet KPIs, and working collaboratively with internal teams to ensure smooth and effective resolutions.

Key Responsibilities

• Respond to customer enquiries across multiple channels

• Log and escalate compl...