Customer Service Representative

What you’ll do

The role of a Customer Service Representative is to provide our customers with an outstanding service we can all be proud of, by taking ownership of customers’ transactional or service requests and answering specific product queries. Our Customer Service Representatives also educate our customers around HSBC self‑service devices and actively speak to them around HSBC’s digital platforms, giving them the choice of how they wish to bank with us.

• Provide exceptional face‑to‑face customer service in a timely manner whilst working in a fast‑paced busy Branch environment and adhering to our policies and procedures.
• Process a wide range of transactions, whilst maintaining a high degree of accuracy.
• Have excellent attention to detail.
• Play a supporting role in educating our customers around HSBC self‑service devices and alternative digital banking platforms.
• Collaborate as part of the dynamic Branch team and actively...