Customer Service Representative First Shift

Planet Fitness • Gahanna, Ohio • Posted June 29, 2026

Position Overview

Job Summary

This job is full time and will require you work one weekend day. Shift is 6am to 2pm.

Essential Duties and Responsibilities 


  • Greet members, prospective members and guests by providing exceptional customer service

  • Handle all front desk related activities not limited to: 

    • Answer phones in a friendly manner and assist callers with a variety of questions.

    • Check ID and Member barcodes into the system

    • New member sign-up

    • Take prospective members on a tour of the club



  • Facilitate needed updates to member’s accounts

  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Club Manager as needed 

  • Assist in maintaining the neatness and cleanliness of the club

  • Assist in monitoring for safety o...