Customer Service Representative

Job Title: Customer Service Representative

Department: Customer Support

Location: Noida, Uttar Pradesh, India.

Job Type: Full-time

Shift: US Shift (5:30pm - 2:30am)

Job Summary:

We are looking for highly skilled Customer Service Executives with proven experience in Healthcare International

BPO environments, specifically handling U.S.-based customers. The ideal candidate must possess

excellent English communication skills and a strong customer-centric mindset to deliver high-quality

service in line with client expectations.

Key Responsibilities:

• Handle inbound and/or outbound customer interactions for U.S. Healthcare-based clients via voice.
• Deliver exceptional customer service by resolving queries, complaints, and requests efficiently.
• Adhere to defined process guidelines, quality standards, and SLAs.
• Maintain accurate ...