Customer Service Representative

Scope and Influence

• Authority in accordance with the financial rules and policies defined by AB Volvo.
• Authority to take decisions in accordance with AB Volvo’s Authorization rules for the respective role.

Key Responsibilities / Accountabilities

• Carry out all kinds of customer appointments, raise preliminary repair order in GDS and record time on planning sheet for short and long term work.
• Carry out planning of customer requested work and overview / follow up daily work production in workshop according to pre-appointed agreements with customers.
• Obtain customer approval / agreement for work to be performed and inform estimated repair cost and delivery / pick up time.
• Submit preliminary repair order to parts team for parts preplanning and order.
• Finalize the preliminary repair order using VST. Perform elementary diagnosis with customer for preparation of repair order....