CUSTOMER SERVICE REPRESENTATIVE

Summary This job announcement uses the USA Hire Assessment to evaluate applicants. For more information, visit USA Hire Assessment. Responsibilities Provides customer service and responds to customer inquiries for all contractor and vendor invoice payment issues including late payment, underpayment or over-payment of invoices. Uses automated pay systems to research, analyze and resolve customer service issues. Identifies accounts receivables, erroneously taken discounts or failure to take discounts, improperly paid interest, input errors, refunds, duplicate payments or other problem situations. Receives, researches, analyzes, and answers telephone and written inquiries concerning functions related to contractor and vendor pay. Discusses problems and questions related to contractor and vendor pay and provides immediate answers to inquiries. Explains and/or assists inquirers in the preparation of various forms and documents. Requirements Conditions of Employment Qualifications One year o...