Customer Service Representative

Job Type

Temporary

Job Title

Customer Service Representative

Department

Customer Services

Reports To

Customer & Service Delivery Manager

Main Responsibilities

As a Customer Service Representative, you will be the first point of contact for customers, handling inquiries, troubleshooting service issues and ensuring customer satisfaction with LilaConnect products and services.

Key Responsibilities

• Act as the first point of contact for customers, responding to enquiries via phone, email, chat, social media and the ticketing platform.
• Provide clear, accurate information on products, services, billing and technical support.
• Manage customer orders, upgrades, cancellations and account modifications.
• Maintain accurate, detailed records of all customer interactions in the CRM system.
• Investigate and resolve customer issues, coordinating with inte...