Customer Service Representative London

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We are seeking a Customer Service Representative to join our team and provide high-quality support to our customers. This role requires strong communication skills and a clear British English accent , specifically from candidates based in the United Kingdom (Manchester or London preferred) .

The ideal candidate will be responsible for handling customer inquiries, resolving issues efficiently, and ensuring a positive customer experience across all communication channels.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or other support channels in a timely and professional manner
• Provide accurate information regarding products, services, billing, and account-related concerns
• Troubleshoot and resolve customer issues or elevate complex cases to the appropriate department
• Maintain accurate records of customer interactions in CRM or ticketing systems ...