Customer Service Representative

Customer Service Team Leader at Oslo Skin LabRequirementsProven leadership experience in a customer care, retention, or subscription-based environmentComfortable being operational, handling both inbound and outbound customer contacts, live call support, and coaching the team, while building toward a backend leadership rolePeople-focused leadership style: high empathy, candid feedback with a thoughtful deliveryFluent in Spanish and English; additional languages (German or Portuguese) are a plusFlexible and open to working across different time zones, including non-standard hours as the company expands into Spanish-speaking markets outside SpainStrong experience working with KPIs and performance managementAble to balance hands-on operational involvement with strategic thinkingWilling to travel when neededTechnically confident, with experience using CRM systems and AI-driven toolsCurious and proactive about AI, with the ability to identify practical ways to implement AI tools into custom...