Customer Service Representative

On-site - Makati 1-3 Yrs Exp High/Senior High School Full-time

Job Description

• Provide exceptional customer service through various communication channels.
• Resolve customer inquiries and complaints in a timely manner.
• Maintain customer accounts and update information accurately.
• Collaborate with team members to enhance service efficiency.
• Meet performance metrics and targets consistently.
• Stay updated on product knowledge and company policies.

Qualifications

• At least a high school graduate
• Minimum of 1 year BPO-related experience is required
• 6–12 months of proven customer support experience or experience as a Client Service Representative
• Strong phone contact handling skills and active listening
• Quick and willing learner who can master the details of the product and call-taking techniques
• Must be able to maintain a positive and professional at...