Customer Service Representative

About the Role

This role will be based in 6750 Building, Makati City, Philippines.

Responsibilities

• Critical primary point of contact for US marketers and retailers
• Accept immediate ownership of inquiries and assume advocacy role in resolving issues on daily business transactions
• Accountable for timely resolution within service level agreements and compliance parameters
• Process credit, rebill, invoice inquiries and disputes
• Handle inquiries on system outages
• Process product volume allocation, freight diversion, and terminal out‑of‑product notice
• Provide help to marketers when they are having difficulty loading fuel products from the terminal
• Provide first‑level technical support with Chevron Business Point and Chevron Texaco Station Support
• Handle all other business transactions concerning the retailers and marketers
• Interface with Manila, Buenos Aires, and US based inte...