Customer Service Representative

Job Summary

The Customer Service Representative (CSR) is responsible for handling all kinds of customer inquiries, complaints, requests and follow-up.

Key Responsibilities

• Answer customer inquiries, complaints and requests at first contact following standard operating procedures.
• Coordinates with appropriate support groups for concerns not handled at first level.
• Assists in customer call out.
• Conducts standard and appropriate escalations.
• Assists on admin work.
• Confirms customer satisfaction for resolved concerns.
• Provides feedback to customers through call out.
• Ensure all customer concerns are resolved.

Qualifications

• College graduate of any four-year course, preferably IT.
• Front line exposure is a plus.

Benefits

Health insurance, life insurance, paid time off, and opp...