Customer Service Representative - Prodalim (Valencia)

An international company operating in the Food & Beverage ingredients sector is currently recruiting a Customer Operations Specialist to support its French‑speaking customer portfolio. The role sits at the intersection of customer service, sales support, and order management, ensuring a high level of service across the full order‑to‑cash cycle. This position works closely with Key Account Managers and regional commercial teams, acting as a key operational contact for customers.

Key Responsibilities

• Serve as the main point of contact for customers, coordinating closely with sales and internal teams.
• Manage customer orders end to end, from order entry through shipment and invoicing.
• Validate customer data at order stage, including pricing, commercial terms, exceptions, and specific logistics requirements.
• Handle customer and internal enquiries related to product availability, quality, substitutions, inventory levels, order status, pri...