Customer Service Representative

Job Title: Level 1 Customer Service Representative (Voice)

Position Type: 12-Month Contract

Location: Mexico City, CDMX (Miguel Hidalgo, 11520 Ciudad de México, CDMX)

Salary Range: MXN 12,000–15,000 per month

Contact:

Job Description:

We are seeking a customer-focused Level 1 Customer Service Representative (Voice) to provide exceptional support to users through phone and email channels. In this role, you will assist customers with account inquiries, payment-related concerns, transaction issues services while delivering accurate, professional, and empathetic customer service in a fast-paced environment.

Responsibilities:

• Respond to customer inquiries via phone and email with professionalism, accuracy, and empathy.
• Assist customers with application s...