Customer Service Representative - Rosarito

Customer Service Representative – Rosarito. The role involves acting as a liaison for the Dealer Support Department, providing product/services information, and resolving customer issues with accuracy and efficiency. The ideal candidate is patient, empathetic, and effective at communicating to ensure high customer satisfaction.

Schedule: Monday to Thursday 8:00 AM – 5:00 PM and Friday 8:00 AM – 1:00 PM.

• Manage large amounts of incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within time limits; follow up to ensure resoluti...