Customer Service Specialist

Overview

Petro-Canada Lubricants Inc. (PCLI), an HF Sinclair company, is seeking a full-time Customer Service Specialist. Reporting to the Team Lead Customer Service, the Specialist is accountable for order management and customer service excellence, handling customer communication from order to fulfillment while collaborating with Sales and Global Supply Chain. The role is a primary point of contact for customers and offers opportunities for growth in skills and expertise.

Job Duties

• Act as the primary point of contact, providing strong service for key accounts and distributors
• Receive, expedite and accurately process to completion all sales orders in SAP or iBuy to meet customer expectations
• Coordinate, confirm and communicate all deliveries to the customers
• Work with customers, sales representatives, production and distribution to fulfill customer requirements and complete all appropriate documentation