Customer Service Supervisor (Airfreight)

Permanent role (AWS Guaranteed + Variable Performance Bonus)

• Substantial knowledge on cargo commodity as per IATA rules and regulations
• Respond to customers complaints & enquiries promptly and provide possible suggestions/solutions or assist with recovery actions where possible
• Ensure compliance with customers Standard Operating Procedures & Work Instructions
• Liaise with overseas agents on various requirements and rates
• Check on AWB/HAWB and all other necessary shipping documents and feedback to customer and overseas agent if any discrepancy/non-compliance issue
• Co-ordinate with export operations to ensure accuracy in documentation and invoicing
• Work with cross-functional teams to ensure seamless support, high customer satisfaction, high productivity and efficiency
• Main back-up and coordinating shipment arrangement ...