Customer Service Team Leader
Recruitment pro • Wroxton, Oxfordshire • Posted June 24, 2026
Position Overview
Recruitment Pro is delighted to be recruiting on behalf of a well-established and growing healthcare organisation for an experienced Customer Service Team Leader / Trainer.
This is an excellent opportunity for a customer service professional with leadership experience who is passionate about developing people, improving processes, and delivering exceptional customer experiences. You will play a key role in supporting day-to-day customer service operations, onboarding and training new team members, and ensuring consistently high service standards across the team.
Please Note - To be considered for this role, you MUST have freshdesk experience.
The Role
Working closely with the Operations team, you will provide leadership and support to Customer Care Assistants while helping drive service excellence and continuous improvement across the department.
Key responsibilities include:
* Acting as the first point of contact for customer service team me...
This is an excellent opportunity for a customer service professional with leadership experience who is passionate about developing people, improving processes, and delivering exceptional customer experiences. You will play a key role in supporting day-to-day customer service operations, onboarding and training new team members, and ensuring consistently high service standards across the team.
Please Note - To be considered for this role, you MUST have freshdesk experience.
The Role
Working closely with the Operations team, you will provide leadership and support to Customer Care Assistants while helping drive service excellence and continuous improvement across the department.
Key responsibilities include:
* Acting as the first point of contact for customer service team me...