Customer Service Virtual Assistant (Latam) - R167

About the ClientWe are a leading moving and relocation company based in the U.S., known for providing exceptional customer service and seamless moving experiences for residential and commercial clients.
We are passionate about delivering quality, professionalism, and a stress‐free moving process.Position OverviewWe are seeking a reliable and detail‐oriented Customer Service Virtual Assistant to support our growing team.
The VA will be responsible for handling customer inquiries, assisting with scheduling and follow‐ups, resolving concerns, and ensuring an excellent client experience from start to finish.Key ResponsibilitiesRespond to customer inquiries via phone, email, and chat promptly and professionallyProvide quotes, answer service‐related questions, and assist with booking movesCoordinate scheduling changes and update internal systems accordinglyConduct post‐move follow‐ups to gather feedback and address any concernsEscalate complex issues to management when necessaryMa...