Customer Service Workshop Mechanic

About the Customer Service Team

The Brompton Customer Service Workshop is a close-knit and passionate team dedicated to all things bicycle-related. We ensure that every step of the customer’s and staff’s journey is positively supported, technically excellent, and well-communicated. We operate with a proactive approach, taking ownership of our work and championing quality at every opportunity.

Main Duties & Responsibilities

As a Customer Service Workshop Technician, your primary role will involve inspecting, reworking, and providing quality feedback on new bike builds for direct-to-home orders.

• Ensuring brand-new bikes are ready to ride and showroom‑presentable for direct‑to‑home purchases.
• Processing direct‑to‑home bike returns.
• Providing warranty repairs to support customers.
• Performing general servicing for our customer base.
• Creating accurate repair records and reporting for quality feedback.
• Mai...