Customer Services Representative

Engage with customers & internal people through phone, email, and online. No shift work.

• Full-time, permanent opportunity
• Monday to Friday role with consistent daytime hours (8:00/8:30 am to 4:30/5:00 pm)
• Wiri, Auckland on-site role, Free on-site car parking

Role Details:

As a Customer Service Representative, working full-time, you will play an important part in our relentless pursuit of customer service. Engaging with customers through phone, email, and online, you will effectively manage and resolve their enquiries in a values-led manner. Working across a variety of enquiries, you will:

• Process orders and invoices accurately and on time
• Communicate delivery updates and manage delays effectively
• Collaborate internally to meet customer needs and expectations
• Organise and manage daily administrative paperwork
• Monitor non-conformance activities and credit levels