Customer Services Team Leader

We have a fantastic internal opportunity for a dedicated Team Leader to join our Customer Services Team on a permanent, full-time basis!

As a Customer Services Team Leader , you will support the Customer Services Advisors in delivering an outstanding service to our residents, ensuring effective communication with all customers queries. This is a great chance to highlight your ability to manage conflicting priorities and workloads in a fast-paced environment and develop your leadership skills.

Responsibilities

• Manage the team by conducting performance reviews, coaching, and training.
• Handle escalated customer issues and monitor interactions for quality improvement.
• Collaborate with other departments to optimise processes.
• Manage staffing levels during busy periods, promote a customer‑first mindset, and emphasize first‑time resolution.
• Engage customers through social media, identify servi...