Customer Solutions Engineer

What You’ll Work On

Customer‑facing engineering.

Location: Virtual Office with quarterly team meetings in Toronto. Work hours: 4:00 AM to 12:00 PM Eastern Time.

Agility is a modern, developer‑first CMS backed by a deeply technical, customer‑obsessed team. Our customers are building real‑world production applications, and when they need help, they expect to talk to engineers—not scripts. We’re looking for a Customer Solutions Engineer: a seasoned full‑stack developer who enjoys solving real customer problems, debugging production systems, and acting as a technical peer between customers, Product, and Engineering. This is an engineering role first, with customer interaction as a core responsibility—not a traditional support position.

Primary Purpose

As a Customer Solutions Engineer, you’ll provide developer‑level support to our Enterprise customers, owning the technical investigation and resolution of complex development issues.

You’ll ...