Customer Success Analyst

Cypress HCM • Sunnyvale, California • Posted July 04, 2026

Position Overview

Customer Success AnalystOverview:
  • We are looking for a Customer Success Analyst to join our team. In this role, you will partner closely with our client's Global Clients team to ensure we are enhancing the customer experience by supporting the goals of the relationship.
  • As a Customer Success Analyst, you will build and maintain strong professional relationships with our key global customers by supporting a team of Customer Success Managers (CSMs), Global Client Directors (GCDs), and other cross-functional partners to lead, deliver, and scale operational and analytical projects and tasks.
  • This role will be supporting our largest global customers, helping to ensure the account team drives maximum return on client investment.
  • Location - Chicago, IL or San Francisco/Sunnyvale, CA, New York, NY
  • Hybrid Work Schedule – 2-3 days/week
    • Responsibilities:
  • Maintains a detailed knowledge of our client's products and the impact they can have for our cu...