Customer Success Associate (Scaled)

Tango is a fast-growing product-led startup focused on transforming how teams capture, document, and automate workflows. The platform helps users instantly create step‑by‑step guides, automate repetitive processes, and embed knowledge directly into everyday tools, improving productivity at scale.

The company is hiring a Customer Success Associate (Scaled) to support a large customer base through a combination of automation, AI‑driven systems, and targeted engagement strategies. This role focuses on improving activation, adoption, engagement, and retention while delivering a seamless customer experience across hundreds of accounts.

Key Responsibilities

• Build and manage scalable customer experience systems using automation and AI tools
• Design 1:many engagement programs including webinars, product updates, and outreach campaigns
• Monitor customer health metrics to identify risks and growth opportunities
• Improve customer activatio...