Customer Success Consultant

Fygaro is an eCommerce business builder that enables entrepreneurs and businesses of all sizes to sell online.

Winners of the Visa Everywhere Initiative 2020, Fygaro is a leading technology startup focused on helping SMEs and entrepreneurs in the LAC region adopt e-commerce in their business strategy for continued growth.

Job Description

• Guidenewcustomersthroughonboardingandensureasmoothsetupexperience
• Handlecustomerinquiriesacrossvideocall,chat,email,andWhatsAppwithspeedandclarity
• CollaboratewithSales,Tech,andProductteamstoresolveissuesandimproveworkflows

Qualifications

• Strongcommunicationskills(clear,friendly,andsolution-oriented)
• Proactivemindset—youdon’twaitforproblems,youpreventthem

Additional Information

• Experiencewithpayments,eCommerce,orPOSsystems
• FamiliaritywithtoolslikeCRM,helpdesk,orchatplatforms(e.g.Zendesk,HubSpot)
• ExperienceworkingwithSMBs...