Customer Success Engineer (Bogotá)

Overview

The Customer Success Engineer, Level I provides initial front-line software support for On Demand Accounting (OGsys on Demand) customers at Quorum Software.

Responsibilities

• Onboards existing clients converting to OGsys On Demand from our current product, OGSQL, as well as new OGSYS clients.
• Performs first line triage support for OGsys on Demand clients answering basic questions and assisting clients navigate the system.
• Interacts with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
• Escalates more complex inquires to tier 3 Support.
• Informs Support Leadership of potential client issues and problems early to ensure they receive proper attention.
• Creates and maintains OGsys product documentation and online training videos.
• Performs entry-level Quality Assurance testing for OGsys on Demand software development.
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