Customer Success Manager (100%)

Customer Success Manager (100%)

Threema is the world’s best-selling secure messenger for both private users and businesses. Since 2012, we have been working tirelessly to ensure that our users can communicate freely without worrying about their privacy. Our growing user base includes millions of private customers and thousands of businesses and organizations from all over the world.

We are looking for a new team member to join as a Customer Success Manager.

About The Role

We're looking for a Customer Success Manager, with a strong customer mindset to build lasting relationships with our B2B clients and help their success grow alongside ours.

Your Tasks

• Comprehensive, largely independent management of international business customers via video call, email, and phone (following a brief onboarding period)
• Proactively ensuring customer satisfaction throughout the entire contract lifecycle, from onboarding to renewa...