Customer Success Manager (Bilingual English/Dutch)

Job Summary

You will be the dedicated single point of contact for customers—driving adoption, resolving issues, and ensuring they achieve maximum value from our automotive technology solutions.

Responsibilities

• Act as the single point of contact for assigned customers
• Proactively manage accounts to maximise product usage and value
• Deliver product training, coaching, and best-practice guidance
• Triage and resolve product and technical issues efficiently
• Identify churn risks and turn them into advocacy opportunities

What You Bring to the Role

• Fluent in Dutch and English to C1 level
• Proven experience in Customer Success, Account Management, or Support
• Strong listening, questioning, and relationship-building skills
• Strong product and technical aptitude
• Ability to adapt communication style across cultures and markets
• Organised, proactive, and comfor...