Customer Success Manager (Colombia)

About the Role

We’re looking for Customer Success Managers to join our growing CS team and help customers succeed with Wati — from onboarding and activation to long‑term adoption, retention, and expansion.

This is a versatile role by design. Depending on business needs and your profile, you may focus on:

• 1:1 (high‑touch) or 1-to‑Many (scaled) customer success
• Onboarding & activation (first 0–90 days) or post‑onboarding & lifecycle management
• Brazil‑focused or LATAM‑focused customer portfolios

You’ll work closely with Onboarding, Support, Sales, Product, and RevO.