Customer Success Manager, Email Security, Melbourne

Check Point Software Technologies • Australia, Victoria • Posted July 14, 2026

Position Overview

Job Description


  • Plan and execute our post-sale onboarding process, to move the Harmony Email Security platform to production and provide the initial training

  • Assist and track customers with the ongoing deployment and usage of Harmony Email Security products and services

  • Direct crisis and incident response, working with the account team, technical support, operations and engineering teams to ensure timely resolution, while communicating effectively with customers

  • Develop, execute, and maintain customer support channels inclusive of email, chat, phone, text, social and on-site (when possible) to review support interactions, system status, major issues, upcoming releases, and other pertinent items.

  • Collaborate with Marketing and Sales to measure customer satisfaction and collect customer feedback for each area of the business

  • Develop and n...