Customer Success Manager – MENA, APAC

Responsibilities

• Manage and nurture our community of customers in the GCC region as well as APACi, ensuring their success and satisfaction with our products or services.
• Build, grow and maintain a bustling community through proactive engagement, both on and off-line.
• Facilitate collaborative discussions, Q&A sessions, product workshops and feedback forums.
• Understand customers' critical business needs, goals, pain-points and success criteria.
• Identify and generate advocates across your customer base to become involved in testimonials, case-studies and award certificates.
• Monitor customer health metrics such as usage patterns, satisfaction scores, etc.
• Work closely across multiple teams including sales, marketing & product development to ensure customer success.

Requirements

• Proven experience in L&D organisations, delivering learning interventions and driving impactful learn...