Customer success manager

Client Relationship Management Manage a portfolio of Programme Management clients, acting as the primary operational point of contact. Drive client success by ensuring high-quality service delivery and ongoing engagement. Conduct regular client meetings, including Quarterly Business Reviews, to assess performance and identify opportunities. Operational Excellence Monitor support tickets and escalations, ensuring timely resolution and clear communication. Identify trends in operational issues and address root causes to improve service quality. Raise risks proactively and implement mitigation strategies. Project Delivery & Collaboration Support and project manage client initiatives, including platform migration projects. Collaborate with internal teams such as Engineering, Legal, Finance, Reconciliation, and Support to deliver client outcomes. Work closely with Account Managers to identify and support growth opportunities. Strategic Impact Act as the operational owner for client programm...