Customer Success Manager

Customer Success Manager (CSM)

Location: Austin, TX (Remote)

Full-time | Department: Customer Success

About SiteOwl:

SiteOwl is a B2B SaaS platform used by physical security integrators and enterprise security teams to manage the entire lifecycle of physical security systems—from initial design to installation, maintenance, and long-term asset tracking. SiteOwl was acquired by ASSA ABLOY in 2025.

Customers upload digital floor plans, place devices like cameras or access control readers, and collaborate across teams through a unified system. The platform includes both desktop and mobile interfaces (including full offline functionality), powering operations in challenging real-world environments across healthcare, education, logistics, and more.

About the Role:

SiteOwl is looking for a Customer Success Manager (CSM) with a passion for building relationships and delivering exceptio...