Customer Success Manager, Tech Touch

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Manager, Tech Touch based in Canada.

As a Customer Success Manager, Tech Touch, you will help scale customer success through digital-first programs, automation, and self-service experiences that empower users throughout their journey. Rather than managing a traditional high-touch portfolio, you'll focus on designing systems that improve onboarding, product adoption, retention, and customer engagement at scale. Working closely with Customer Success, Product, Marketing, and Sales teams, you'll transform customer insights into repeatable programs that drive measurable business outcomes. This is an exciting opportunity for a creative, data-driven professional who enjoys building scalable solutions, optimizing customer experiences, and leveraging technology to maximize impact.

Accountabilities

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