Customer Success Representative

In this role, you will manage and process customer orders, respond to inquiries, and coordinate closely with internal teams to ensure accurate and timely delivery. You will maintain high standards for service quality, documentation, and compliance while supporting day‑to‑day operational needs.

Key Responsibilities:

• Respond promptly and professionally to inquiries regarding pricing, availability, order status, and shipping information
• Act as the internal voice of the customer and ensure needs are communicated clearly across departments
• Process customer orders and ensure specifications, pricing, product details, and delivery information are complete and accurate
• Direct customer requests to the appropriate internal teams and track follow‑up
• Acknowledge orders, communicate changes, provide updates, and manage backorders
• Use the sales order entry system to ensure accurate customer informati...