Customer Success Specialist (Hybrid, Singapore)

FacilityBot is a Computerised Maintenance Management System (CMMS) that helps organizations digitize and streamline facility management operations on a single, easy-to-use platform. We aim to make facility management smarter, faster, and more responsive through practical technology.

This is a full time role based in Singapore. Fresh poly grads welcome. Hybrid work arrangement. No employment visa sponsorship.

Job Description:

You will be responsible for supporting the customer journey - onboarding new clients, guiding them through implementation, ensuring their set up meets their operational goals and new users are equipped to maximise the platform's potential. Day to day, you will be responding to customer enquiries (via emails, calls or video calls), resolving product-related issues, providing feedback to the product team, conducting product demonstrations and training (in person or online). You will also be monitoring customer usa...