Customer Support Administrator – Dutch & French (Vitoria-Gasteiz)

Mandatory Requirements

English, French, and Dutch – high professional level (used daily with customers and internal teams).

Well-organized, methodical, and detail‑oriented profile with a strong customer focus.

Mission

Support Sales representatives and customers, ensuring smooth and accurate processes: order management, invoicing, and follow‑up in SAP, acting as the key link between customers and internal teams to deliver an excellent customer experience.

Key Responsibilities

• Order processing: create and manage customer orders, ensuring accuracy and on‑time delivery.
• Sales & customer support: provide information, resolve issues, and support customers after the sale.
• Internal coordination: collaborate with teams such as Sales, Logistics, Installation, Public Tenders, Credit & Collection, etc.
• Manage the customer journey: from the initial request to final delivery, following company procedures and polici...