Customer Support Advisor

Role Overview

At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.

Location

Corporate Customer Service team located in Lyde Green, Bristol (BS16 7LB) on a permanent basis.

Key Responsibilities

• Delivering key administrative or process tasks accurately and to a high-quality standard to support the delivery of Market Leading Customer Experience.
• To develop knowledge and expertise in relation to products, process and systems to enable maximum effectiveness in role.
• Work closely with colleagues across 1st Line Service and Field Sales teams to develop a strong understanding of the specific needs of the Customer to ensure we deliver to their requirements.
• Take ownership of customer issues arising, working collaboratively with colleagues across various teams to ensure swift resolution for the Customer.
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