customer support agent

Admin Networking Management, Contract Associate

Overview

Job-type Contract Job Category Corporate Finance/Investment Industries Acc & Finance Salary MYR 3,500 /Month

Who you'll be working for

The client is a Singaporean-based payment gateway provider.

What requirements you'll need to be eligible

• Good written English.
• Fluency in Chinese or Bahasa Indonesia.

What you'll be doing on the job

• Respond to customer inquiries via CRM platform in a timely, accurate, and professional manner (email & live chat).
• Master the company's product knowledge base to provide correct solutions.
• Triage incoming tickets and route complex technical issues to the appropriate internal teams.
• Maintain a high customer satisfaction rating (CSAT) by ensuring every user feels heard and valued.

Consultant Contact

Posted by: Natasha Leong
Ph...