Customer Support Analyst

Manulife • Buon Ma Thuot, Dak Lak • Posted June 01, 2026

Position Overview

1. Monitor and receive calls from clients and welcome walk-in clients

  • Reply clients’ inquiries about policy and admin procedures related to policy.
  • Guide clients to fulfill admin procedures according to clients’ requests.
  • Introduce Manulife Vietnam mobile app for customers and advise online request submissions.
  • Contact clients to welcome new issued policies or ask more information regarding policies or notify to clients on products/programs of the companies.
  • Handle policy conservation.
  • Receive complaints from clients and Coordinate with the staff in-charge of handling complaints to solve for clients.

    • 2. Handle outbound calls to clients

  • Welcome calls/fail call/ callback.
  • Inform client of claim result/ Policy mature/ Policy premium suspense.
  • Random check call to client before issuing policy.

    • 3. Monitor & conduct agency support

  • Guide agent admin procedures.
  • Do other a...