Customer Support Associate

Role: Customer Support Associate

Must have experience in International Voice process.

Location: Pune

Work Mode: 5 days from office

Shift: Should be open for any shift

Role Summary

The Customer Support Associate delivers high quality, consistent customer support across multiple service channels by applying established processes, tools, and guidelines. The role focuses on resolving customer enquiries efficiently, ensuring regulatory compliance, and contributing to a positive end-to-end customer experience.

Working with limited guidance, the associate uses product knowledge and sound judgment to resolve well defined issues, escalating complex or sensitive matters to a senior team member or Supervisor with clear supporting recommendations. Through professional customer interactions, collaboration with peers, and continuous improvement efforts, the associate drives service excellence while contributing to team performa...