Customer Support Officer

Join United Utilities as a Customer Support Officer and become part of a highly experienced and supportive Integrated Network Delivery team. This close-knit team brings together a wealth of expertise, with over 170 years of combined experience, creating a collaborative environment where knowledge is actively shared and support is always available.

In this role, you will take ownership of customer communications from first contact through to resolution, ensuring every interaction is handled with empathy, clarity, and professionalism. You will play a key role in helping customers understand often technical information by explaining it in a clear, accessible way. Working in a fast-paced environment where no two days are the same, you will manage your own workload, take a proactive approach to problem solving, and deliver a consistently high standard of service.

Key Responsibilities

• Take full ownership of customer enquiries from receipt through to reso...