Customer Support Project Specialist - Monee Credit

Job Description

• Ensure smooth user experience by addressing user pain points, such as creating process improvements and proposing feature enhancements
• Initiate projects and studies for better user experience
• Identify and implement process improvements in customer service workflows to enhance efficiency and satisfaction
• Collaborate with the Product team to identify opportunities for new features or improvements to address customer pain points and enhance overall user experience
• Conduct market studies to identify new opportunities for enhancing customer experience, analyze competitors, and understand user sentiments
• Monitor and analyze Customer Satisfaction (CSAT) data to drive improvements
• Oversee special bucket and high‑priority customer cases to ensure timely resolution
• Manage and process ad hoc refund requests and wallet adjustments
• Optimize and maintain the Chatbot and Help Center for better ...