Customer Support Representative

Responsibilities

Communicate with patrons via email, chat and phone. Resolve customers' issues on time. Escalate matters that cannot be resolved to relevant department. Monitor the website and report reoccurring questions to the relevant department, be it marketing or technical.

Requirements

• Answer chats, Phone calls and emails to customers accurately and exceeding their expectations within the target timescales.
• Provide excellent customer service in an expedient manner.
• Identify, research, and resolve customer issues.
• Be self-motivated and use your own initiative to be able to utilize available resources to improve knowledge and help customers.
• Work as part of a team to improve the overall performance of the Customer Service.
• Provide all CSR duties in Tagalog and English.
• Ability to communicate in Chinese and/or Korean is a huge plus.
• Proven problem-solving skills.
• High level of...