Customer Support Representative (Work from Home)

About Us:

We’re a growing SaaS startup focused on providing seamless customer experiences through our software solutions. As we expand, we’re looking for enthusiastic individuals eager to start their careers in customer support.

Role Overview:

As a Customer Support Representative, you will be the first point of contact for customers, assisting them with queries via email and live chat. This role is ideal for freshers who are looking to gain hands-on experience in customer service while working in a fast-paced, supportive environment.

Key Responsibilities:

• Assist customers by responding to queries through email and live chat
• Provide accurate information and ensure a positive customer experience
• Collaborate with the support team to achieve key performance goals
• Learn and adapt quickly to processes, tools, and customer needs