Customer Support Specialist
Confidential • dubai, dubai • Posted June 13, 2026
Position Overview
Fortis is building modern financial infrastructure for businesses, focused on reliability, speed, and exceptional customer experience.
The Technical Support Specialist (Tier 2) is the technical backbone of Fortis’ support function. This role handles advanced technical issues, complex customer cases, and cross‑functional escalations that go beyond frontline support. You will work closely with Product, Engineering, Customer Success and Network International to investigate issues, resolve root causes, and help build scalable support processes.
This Role Is Ideal For Someone Who Enjoys- Deep problem‑solving
- Ownership and accountability
- Building structure in a growing startup environment
- Handle Tier 2 support cases escalated from Tier 1 or Clients
- Troubleshoot complex issues related to platform functionality, account management, paymen...