Customer Support Specialist

Hiring: Customer Support Representative | Lahore (On-site, Full-time)
We're looking for a confident and customer-focused CSR to join our team on-site in Lahore. If you're great with people, quick on your feet, and enjoy solving problems — we'd love to hear from you.
What you'll do:
Handle customer queries via calls, chat, and email professionally
Resolve complaints and provide accurate information about products/services
Maintain strong client relationships and ensure customer satisfaction
Coordinate with internal teams to follow up on customer issues
Keep records of interactions and update customer data accurately
Meet daily/weekly performance and response-time targets
What we're looking for:
Excellent verbal and written communication skills (English & Urdu)
Strong problem-solving and multitasking abilities
Polite, patient, and customer-first attitude
Basic computer skills (MS Office, CRM tools a plus)
Ability to work on-site in a fast-paced e...