Customer Support Team Lead

Customer Support Team Lead

Job Description

Lead with purpose. Support with expertise. Improve lives through meaningful work.

As a Customer Support Team Lead – North LATAM , you will play a key role in delivering exceptional customer support while leading the day‑to‑day coordination of a team of Remote Service Engineers across the region.

This position combines technical expertise, customer focus, and people leadership. You will be responsible for ensuring high‑quality service delivery, supporting complex customer escalations, coaching team members, and driving operational excellence across support activities. Working closely with customers and cross‑functional teams, you will help ensure healthcare technologies remain available and performing at their best—ultimately contributing to better patient care.

Your Role

• Lead and coordinate a team of Remote Service Engineers supporting customers across North LATAM...